Patient Advocacy & Engagement

At UF Health Flagler Hospital, we understand that hospitalization can be an anxious time for patients and their families. Our Office of Patient and Family Experience is here to help make your experience the very best it can be. From providing outreach and educational resources before, during and after your stay, to helping out-of-town patients arrange accommodations, or simply offering comfort measures and spiritual support, our team is here for you.

Please think of our patient experience associates as your health care partners— offering reassurance, information, support and compassion. We will help ensure that all the needs of you and your loved ones are met, and work with your care team to exceed your expectations during every aspect of your stay. We also encourage you to sign up for our patient health portal. If you have any trouble with this at all, we are happy to assist. To reach a patient experience associate, dial 904-819-4789, or email patientfeedback@flaglerhospital.org.

If you are traveling from out of town for surgery, or have extended family who may need help locating hotels or services during your hospitalization, we are happy to assist. Please contact our concierge service at 904-819-4789.

Spiritual Care

Our patient and family experience office also includes a team of chaplains, who generously volunteer their time at UF Health Flagler Hospital, recognizing that when a physical health issue occurs, people are often affected spiritually as much as they are physically. UF Health Flagler Hospital believes in the treatment of the whole person - body, mind, and spirit. You can learn more about our spiritual care offerings by clicking here.

Compliments & Concerns

The best time to address any concern is when it happens. If you have questions about your care, your service or even your food, ask questions of your care team immediately. We expect every member of the UF Health Flagler Hospital team to exhibit our core values of Quality, Service, Integrity and Innovation to ensure every patient and their loved ones have the best possible experience during their stay. If you are not comfortable discussing concerns with your care team, please contact the office of patient and family experience by calling 904-819-4789, or emailing patientfeedback@flaglerhospital.org.

UF Health Flagler Hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you wish to contact JCAHO regarding a concern you might have, or if you wish to request a public information interview, you or your legal representative may contact them at:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jcaho.org

Any patient or legal representative of a patient may address his/her concerns directly to the State Survey and Complaint agencies or the Board of Medicine at:

Florida Board of Medicine
Medical Quality Assurance
4025 Bald Cypress Way
Tallahassee, FL 32399-3250
Phone: 850-414-1976 or 888-419-3456

Agency for Healthcare Administration
2727 Mahan Drive
Tallahassee, FL 32308
Phone: 888-419-3456

http://ahca.myflorida.com/Contact/call_center.shtml

http://floridahealthfinder.gov/

Any Medicare beneficiary or their legal representative may contact the Quality Improvement Organization (QIO) regarding quality of care issues, coverage decisions, and to appeal premature discharge. The QIO may be contacted at:

QIO

Florida Medical Quality Assurance, Inc.
5201 W Kennedy Boulevard, Suite 900 Tampa, FL 33609
Phone: 800-844-0795

Patient's Bill of Rights and Responsibilities

Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility.

Click here to read a summary of your rights and responsibilities

UF Health Flagler Hospital Ethics Handbook

There are times, in the course of caring for patients and their families, when ethical issues arise regarding care and/or treatment rendered. The UF Health Flagler Hospital Ethics Committee has been established to assist the clinical staff and our patients in resolving these issues. This handbook has been prepared by the UF Health Flagler Hospital Ethics Committee to provide staff and our community with easy access to information about the Committee. It also provides information regarding guidelines and policies that have been adopted by this institution for responding to ethical issues in the care of patients.

Click here to read a copy of UF Health Flagler Hospital's Ethics Handbook